Shipping & Delivery
What are your shipping fees?
FREE SHIPPING ON ALL ORDERS AND EASY RETURNS. NO HASSLE. We want you to be happy with your purchase! For all full priced US orders, we will send you via email a prepaid shipping label to use for your eligible returns. Free shipping offer valid on orders shipped in the continental United States and applies to ground shipping orders only. If you choose 2 Day or Overnight Shipping, regular charges will apply. Previous purchases are not eligible for adjustments. To participate, simply add merchandise to your shopping cart and Free Ground Shipping will automatically be applied. You must select the “Ground Shipping” option to receive the free shipping option.
What’s the status of my order? How do I track my order?
Once you have placed an order, you can track it at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
When will my order be shipped? When will it arrive?
For Monday – Thursday orders: Expedited orders made Monday – Thursday must be placed by 12:00 pm PST to guarantee timely shipping. Ground orders placed Monday – Thursday will ship within 3 business days of being placed. For Friday orders: Expedited orders made Friday must be placed by 12:00 pm PST to guarantee timely shipping. All ground orders placed on Saturday, Sunday, or on a holiday will be processed within 3 business days. You will receive an e-mail confirmation once your order has shipped. The delivery option you have chosen determines when you will receive your order. Prior to checking out, you will see several estimated arrival dates that coincide the option you have selected. NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
What’s the difference between “Order Date” and “Ship Date”?
On most websites, “Order Date” and “Ship Date” are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you’ll see an “Estimated Ship Date” on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
What countries do you ship to? How long does it take to deliver?
This site ships anywhere in the United States and Canada, and to select countries. Please view our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
If I send my package as a gift, will the recipient receive the invoice?
Yes, but there is no pricing on the form. The Gift Message option box appears on the Order Receipt Form, but if you would still like us to remove the form from the package, please contact customer service.